You can get a refund within 14 days of purchase if you have not used the account at all.
"Used" means placing, modifying or closing trades, opening positions, or connecting to market data.
Approved refunds go back to your original payment method, minus a $30 fee for technology and market data costs.
Email [email protected]. We reply within 2 business days and decide within 10 business days.
After any activity, or after 14 days, the fee is not refundable.
EU consumers: at checkout you request immediate access and confirm that this ends your 14-day withdrawal right once your credentials are issued.
Example: you bought a $329 challenge on the 1st, never logged into the platform, and ask for a refund on the 10th. You receive $299.