A short interview, sometimes by video, to confirm that you are the only person trading the account and that your method is genuine and repeatable.
When it can happen: after a surveillance flag, before a payout we need to verify, if we need to confirm you are the sole operator, or if automated tools appear to be in use. We tell you in writing why.
Timing: you schedule and attend within 5 business days of our request, and we give you 5 business days to reply to any finding, so the review is completed within 10 business days. If you cannot make it for a reason outside your control (illness, travel, technical failure), tell us and we will agree a new date.
What to expect: you explain specific trades, entries, exits and your risk management, and share settings for any tool you use. Not being a fluent speaker is never held against you.
If you do not attend or cooperate, the pending payout is withheld and the account can be suspended. Deliberate refusal can lead to termination.